SHIPPING OR RETURN POLICY

At Leathersmith, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your item, we offer a straightforward return and exchange policy to address your concerns.

Eligibility for Shipping Policy:

  • We strive to deliver your ordered products within 10 to 12 business days.

  • The production process begins once your order is confirmed and typically takes about 10 to 12 business days before dispatch.

Courier Services:

  • We collaborate with reputable courier services to ensure timely delivery.
  • Our partnerships with leading courier companies prioritize the safe and swift arrival of your ordered products.

Delivery Address:

  • To avoid any delivery issues, please make sure your delivery address is accurate.

Important Notes:

  • Delivery periods do not include weekends or holidays. Any expected delays during these times will be communicated promptly.

Order Tracking:

  • A tracking number will be provided once your order is dispatched.

Eligibility for Returns and Exchanges:

  • Items must be unworn, unused, and undamaged.
  • Returns and exchanges are accepted within 15 days from the date you receive your product.

Damaged Items:

  • If you receive an item that is already damaged, please contact our customer service team immediately. We will compensate you with either a full refund or a replacement product once you return the damaged item.

Process for Returns and Exchanges:

  1. Contact our customer service team within the 15-day window to initiate the return or exchange process.
  2. Ensure the item is in its original packaging and condition.
  3. Ship the item back to us using the provided return shipping label.

Refund Options:

  • Full Bank Transfer: Your refund will be processed back to your original payment method. Please allow a few days for the transaction to be completed.

We appreciate your understanding and cooperation. For any questions or further assistance, please do not hesitate to contact our customer service team at [Customer Service Contact Information].